Clear, transparent terms that protect both you and us — because honest partnerships lead to the best outcomes.
Before we accept any instruction, we ask clients to sign an engagement letter that explains the scope of our services, confirms that we do not provide legal or immigration advice and sets out our fees. The key points include:
Our work is administrative and clerical. We type, format, proofread and organise documents based on client instructions. We do not assess or advise on legal validity, enforceability, suitability or compliance.
We are not solicitors and not authorised immigration advisers. Nothing we produce should be relied upon as legal or professional advice.
Clients are responsible for providing complete and accurate information, reviewing drafts carefully and obtaining independent professional advice where required.
To the fullest extent permitted by law, our liability is limited to the fees paid for the specific service. We do not accept responsibility for any loss, rejection, delay or penalty arising from the use of documents we prepare.
We keep client information confidential and process personal data only for the purpose of providing our services and maintaining business records.
Our engagement letters are governed by the laws of England and Wales.
We may refuse or terminate work if it appears unlawful, misleading or outside our non‑regulated scope.